We have a fantastic new job opportunity for an Administration/Operations Support Coordinator. This support role helps people with sight loss live the life they choose by delivering a professional and pleasant work environment within our regional centres or community teams. The coordinator ensures that anyone engaging with the local office, whether in person or through virtual means, will experience high standards of customer service, people-centred service, and efficient professional and administrative support.

This role will be based on site at our Bristol office, working closely with a team of Operations staff. You’ll be working 35 hours per week, worked 9am to 5pm, Monday to Friday.

We offer a generous pension scheme, annual leave, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people.

More details can be found in the attached candidate pack and job description.

We reserve the right to close adverts earlier than the closing date.

Diversity
Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity, and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability, or nationality.

We encourage applications from people with disabilities as they are currently under-represented in the organisation and guarantee an invitation to interview for all applicants with disabilities who demonstrate, within their application form, sufficient evidence to meet the essential criteria for the job.

Safeguarding
Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

To be able to fulfil this role, the skills and experience we are looking for in a potential candidate include:
Essential
• Experience in a customer service role, and/or office/administration role. Deals with routine correspondence & calls ensuring all enquiries are proficiently handled & appropriately referred to the relevant internal specialists.
• Maintains diligence & compliance around numerous administrative duties and requirements including (but not exclusive to): Incoming and out-going post; Site & staff Health and Safety; Raising purchase orders & expense requisitions; General communications to be sent to mass groups externally.
• Completing basic H&S risk assessments.
• Experienced in the use of CRM systems. Advanced skills in the Microsoft Office suite (Outlook, Excel, Word, PowerPoint).
• A comprehensive knowledge of GDPR regulations.
• Clear understanding and experience of safeguarding.
• Stock maintenance for office materials & site provisions.
• Provides a welcoming reception to visitors, greeting and assisting visitors.
• Assists in the planning of in-house or off-site activities.
Desirable
• Lived experience of vision impairment (either self or direct family member).
• Experience of dealing with complex queries and/or complaints.
• Knowledge of Salesforce or CARE database.

For the complete list of essential and desirable criteria necessary to be successful in this role please see the Person Specification within the Job Description below. The candidate pack contains more information about this role & the recruitment process at Guide Dogs.

If you are successful you will need to provide evidence of your right to work in the UK. We cannot provide sponsorship for this role.

How to apply
If you have any accessibility issues, please contact our Recruitment Team on 0118 3540345 or recruitment@guidedogs.org.uk.

Applications need to be made using the online application form, accessed using the ‘apply’ button above. As part of your application ensure you provide evidence and examples of how your skills & experience meet the criteria as set out in the attached job description.

The system has a one-hour time limit. We would advise you to prepare your answers separately and then copy and paste into the online form once finalised. If any mandatory fields are missed, a pop-up box will appear at the top of the page advising which sections require completion.

Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If there is not enough space in your application form to provide this information, please ensure you upload additional documentation containing the additional detail.

Please contact our Recruitment Team on 0118 3540345 or recruitment@guidedogs.org.uk if you require any support with your application.