Face To Face Officer

Job details

General information



Publication end date


Employment Details

Contractual hours



Starting salary from £28,988.00 per annum

Vacancy location


England, South East, Reading

Vacancy details


Fundraising - Committed Giving

Job Title

Face To Face Officer

Job Level

Specialist Professional

Contract type


External job advert

The Face to Face Officer helps those with sight loss to live the life they choose by by managing the implementation of face-to-face fundraising campaigns (including by third party agencies) in order to generate significant income to support the charity’s work, while ensuring full compliance with all the relevant legislation and with Guide Dogs’ expected standards.


This role is 9.00am – 5.00pm, Monday to Friday, 35 hours per week. We are looking for you to attend the office at least 2 days per week, the remainder of your week may be spent working from home.


We offer a generous pension scheme, annual leave, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people.


More details can be found in the attached candidate pack and job description.


We reserve the right to close adverts earlier than the closing date.



Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality.


We encourage applications from people with disabilities as they are currently under-represented in the organisation and guarantee an invitation to interview for all applicants with disabilities who demonstrate, within their application form, sufficient evidence to meet the essential criteria for the job.



Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

Candidate profile

To be able to fulfil this role, the skills and experience we are looking for in a potential candidate include;



• Educated to GCSE Grade C or above in English and Maths or equivalent (QCF level 2 / SQCF level 5).


• Fundraising and/or marketing diploma.
• Membership of Institute of Fundraising.


Job-Related Experience

• Experience in a role with similar transferable skills.
• Managing external suppliers.
• Effectively delivering presentations/information in a concise & effective manner.
• Proven track record on monitoring and managing campaigns, compliance and best practice.

• Face to face fundraising
• Experience working in the charity sector



For the complete list of essential and desirable criteria necessary to be successful in this role please see the Person Specification within the Job Description below. The candidate pack contains more information about this role & the recruitment process at Guide Dogs.


If you are successful you will need to provide evidence of your right to work in the UK. We cannot provide sponsorship for this role.


How to apply

If you have any accessibility issues, please contact our Recruitment Team on 0118 3540345 or peopleservicecentre@guidedogs.org.uk.


Applications need to be made using the online application form, accessed using the ‘apply’ button above.


As part of your application ensure you provide evidence and examples of how your skills & experience meet the criteria as set out in the attached job description.


The system has a one-hour time limit. We would advise you to prepare your answers separately and then copy and paste into the online form once finalised.

If any mandatory fields are missed, a pop-up box will appear at the top of the page advising which sections require completion.


Please note that you’ll have to upload a CV as this is a mandatory requirement as part of our Safer Recruitment Policy.


Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If there is not enough space in your application form to provide this information, please ensure you upload additional documentation containing the additional detail.


Please contact our Recruitment Team on 0118 3540345 or peopleservicecentre@guidedogs.org.uk if you require any support with your application.


Application Closing Date




Face to Face Officer JD.docx (59 Kb) Download attachment 

Attachment 2

Candidate Pack (3).pdf (561 Kb) Download attachment