The Support Technician helps people with sight loss to live the life they choose by supporting Guide Dogs staff and volunteers to use IS equipment and systems to effectively perform their work.

This role will be based on site at your nearest Guide Dogs office, working closely with the IS Team. You’ll be working 37.5 hours per week, worked 9am to 5:30pm, Monday to Friday. 

We offer a generous pension scheme, annual leave, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people.

More details can be found in the attached candidate pack and job description.

We reserve the right to close adverts earlier than the closing date.

Diversity

Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality.

We encourage applications from people with disabilities as they are currently under-represented in the organisation and guarantee an invitation to interview for all applicants with disabilities who demonstrate, within their application form, sufficient evidence to meet the essential criteria for the job.

Safeguarding

Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

To be able to fulfil this role, the skills and experience we are looking for in a potential candidate include;

Essential

• IT Related certification: ICT, MCP, CompTIA or relevant experience, ITIL Foundation qualification.
• Working in an IS Service Desk environment providing 1st line level support in a multi-site organisation including remote workers.
• Proven experience with: Microsoft Office 365 product suite, Microsoft Active Directory, PC hardware (Laptops, desktops, Printers etc.).
• Proven awareness and knowledge of networking principles and practices.
• Exposure to call management system.
• Proven awareness and knowledge of networking principles and practices.
• Microsoft Windows Server 2012/2016, Microsoft Exchange, Apple Mac hardware and software.
• Ability to manage customer expectation and respond immediately to high priority incidents, with the flexibility to handle multiple incidents concurrently in a high-pressured environment is key.
• Able to identify and select appropriate technical solutions from the approved technology framework.
• Required to support users of all IS skill levels including staff, volunteers and Trustees.

For the complete list of essential and desirable criteria necessary to be successful in this role please see the Person Specification within the Job Description below. The candidate pack contains more information about this role & the recruitment process at Guide Dogs.

If you are successful you will need to provide evidence of your right to work in the UK. We cannot provide sponsorship for this role.

How to apply
If you have any accessibility issues, please contact our Recruitment Team on 0118 3540345 or peopleservicecentre@guidedogs.org.uk.

Applications need to be made using the online application form, accessed using the ‘apply’ button above.

As part of your application ensure you provide evidence and examples of how your skills & experience meet the criteria as set out in the attached job description.

The system has a one-hour time limit. We would advise you to prepare your answers separately and then copy and paste into the online form once finalised.
If any mandatory fields are missed, a pop-up box will appear at the top of the page advising which sections require completion.

Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If there is not enough space in your application form to provide this information, please ensure you upload additional documentation containing the additional detail.

Please contact our Recruitment Team on 0118 3540345 or peopleservicecentre@guidedogs.org.uk if you require any support with your application.