Operations Manager (Children's Services)

Job details

General information



Publication end date


Employment Details

Contractual hours



Starting salary £37,465 per annum + benefits

Vacancy location


England, West Midlands, Leamington

Vacancy details


Operations - Midlands & East

Job Title

Operations Manager (Children's Services)

Job Level


Contract type


External job advert

The Operations Manager (Children's Services), known at Guide Dogs as a SISS Operations Manager, helps people with sight loss to live the life they choose by leading and managing a cross functional operations team of staff and volunteers working with children and young people and their families to provide the consistent delivery of person-centred services in accordance with their needs.


This role specifically supports our children’s services and manages a team of Habilitation Specialists. You will be responsible for managing contracts with local authorities within the region and supporting the team to deliver Early Years sessions and direct delivery of habilitation services. As part of this role, you will also assist with the development of children’s services to ensure we can continue to help children living with sight loss.


This is a predominately office-based role however you will be required to travel across the Midlands & East region on a frequent basis. Our core working hours are 9am to 5pm, Monday to Friday, 35 hours per week, with 26 days paid holiday (excluding bank holidays) a year.


We offer a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people.


More details about this role, the Organisation and the recruitment process can be found in the attached candidate pack and job description. To arrange an informal conversation, please email the Recruitment Team at peopleservicecentre@guidedogs.org.uk



Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity, and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability, or nationality. We encourage applications from people with disabilities as they are currently under-represented in the organisation and guarantee an invitation to interview for all applicants with disabilities who demonstrate, within their application form, sufficient evidence to meet the essential criteria for the job.



Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people, and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.


Please note we reserve the right to close adverts earlier than the closing date.

Candidate profile

Candidate requirements

To be able to fulfil this role, the skills and experience we are looking for in a potential candidate and evidenced in your application form include;



  • Experience of Rehabilitation practice / Habilitation Quality Standards.
  • Experience of professional supervision of staff working with children with complex needs.
  • Experience of management of service delivery contracts, with local authorities and private organisations.


For the complete list of essential and desirable criteria necessary to be successful in this role please see the Person Specification within the Job Description below.


If you are successful you will need to provide evidence of your right to work in the UK. We cannot provide sponsorship for this role.


How to apply

If you have any accessibility issues or require any support with your application, please contact our Recruitment Team on 01189838837 or peopleservicecentre@guidedogs.org.uk.


Applications need to be made using the online application form, accessed using the ‘apply’ button above.


As part of your application ensure you provide evidence and examples of how your skills & experience meet the criteria as set out in the attached job description.


The system has a one-hour time limit. We would advise you to prepare your answers separately and then copy and paste into the online form once finalised. If any mandatory fields are missed, a pop-up box will appear at the top of the page advising which sections require completion.


Please note that you’ll have to upload a CV as this is a mandatory requirement as part of our Safer Recruitment Policy.


Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If there is not enough space in your application form to provide this information, please ensure you upload additional documentation containing the additional detail.

Application Closing Date




Job Description - SISSOM.docx (57 Kb) Download attachment 

Attachment 2

Candidate Pack.pdf (561 Kb) Download attachment