Scrum Master

Job details

General information



Publication end date


Employment Details

Contractual hours



£37,464 to £45,492 per annum + benefits

Vacancy location


United Kingdom, National, National

Vacancy details


Business and Finance Services - Information Services

Job Title

Scrum Master

Job Level

Lead Professional

Contract type

Fixed Term/Secondment

Contract duration

12 months

External job advert

This role is office-based but the location of this is flexible.


The SCRUM Master helps those with sight loss to live the life they choose by supporting newly forming scrum teams in delivering and maintaining digital products and services.

As part of the Technology Applications Development & Support team, you'll be passionate about building understanding and buy-in of agile working within the Technology and Digital teams and the wider business. You'll also support with the prioritisation and scheduling of product and service delivery across multiple technology and digital workstream dependencies.


Guide Dogs is at the start of its Agile journey. We'd particularly love to hear from candidates experienced in helping organisations move forward; if you have experience in the LeSS framework we would love to hear from you also.


This role is 9am to 5pm, Monday to Friday, 35 hours per week, with 26 days paid holiday (excluding bank holidays) a year. As a charity, we’re always keen to support flexible working as best we can. We offer a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people.

More details about this role, the Organisation and the recruitment process can be found in the attached candidate pack and job description.

We reserve the right to close adverts earlier than the closing date.



Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We encourage applications from people with disabilities as they are currently under-represented in the organisation and guarantee an invitation to interview for all applicants with disabilities who demonstrate, within their application form, sufficient evidence to meet the essential criteria for the job.



Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

Candidate profile

To be able to fulfil this role, the skills and experience we are looking for in a potential candidate include;


• Experience in playing the Scrum Master role for a software development team that was diligently applying Scrum principles, practices, and theory.
• Demonstrated proven experience with Agile techniques – Automated Testing, User Stories, TDD, Continuous Integration, etc.
• A detailed understanding of iterative development, incremental delivery, the value of metrics, backlog tracking, burndown metrics, velocity, and task definition.
• Ability to demonstrate knowledge and application of servant leadership, facilitation skills, situational awareness, conflict resolution, continuous improvement, empowerment, and increasing transparency.
• Knowledge of various well-documented patterns and techniques for filling in the intentional gaps left in the Scrum approach.


• Certified Scrum Master.
• Experience working in the charity sector applying Agile frameworks.
• Experience using Agile frameworks for a Salesforce implementation and ongoing development.
• Strong understanding of the Salesforce platform and running Agile implementation and ongoing development cycles.
• Working knowledge of Jira and ensuring the teams ability to use to support development.


For the complete list of essential and desirable criteria necessary to be successful in this role please see the Person Specification within the Job Description below. The candidate pack contains more information about this role & the recruitment process at Guide Dogs.

If you are successful you will need to provide evidence of your right to work in the UK. We cannot provide sponsorship for this role.


How to apply
Applications need to be made using the online application form, accessed using the ‘apply’ button above.


As part of your application ensure you provide to evidence and examples of how your skills & experience meet the criteria as set out in the attached job description.


The system has a one-hour time limit. We would advise you to prepare your answers separately and then copy and paste into the online form once finalised.

If any mandatory fields are missed, a pop-up box will appear at the top of the page advising which sections require completion.


Please note that you’ll have to upload a CV as this is a mandatory requirement as part of our Safer Recruitment Policy.


Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If there is not enough space in your application form to provide this information, please ensure you upload additional documentation containing the additional detail.


Please contact our Recruitment Team on 01189838837 or if you require any support.

Application Closing Date




Scrum Master.docx (57 Kb) Download attachment 

Attachment 2

Candidate Pack.pdf (615 Kb) Download attachment